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MapleCare

THE TRUST ARCHITECTURE

The tribal knowledge that runs your agency
lives in your schedulers' and admins' heads.
We built the architecture to harness it.

Alongside everything your EHR already stores — not instead of it.

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YOUR TRIBAL KNOWLEDGE, HARNESSED

Before matching a callout, MapleCare asks: "any specific needs for this shift?"

Your scheduler knows that Jane is reliable on Tuesdays but calls in sick on Mondays. That the Patels and Marcus can't be paired. That Mrs. Chen's daughter prefers morning calls. None of that is in your EHR.

Your scheduler's answer becomes the system's instinct. Once given, never re-asked. The next time Jane calls out on Mrs. Chen's shift, MapleCare already knows.

MapleCare
Callout · Mrs. Chen

MapleCare

Jane called out for Mrs. Chen's 2pm shift. Any specific needs for this one before I start matching?

Scheduler

Yes — Mrs. Chen only wants female CGs, and her daughter needs a morning call before we send anyone new.

MapleCare

Got it. Adding to Mrs. Chen's profile. Matching now.

HUMANS STAY IN CONTROL

Mrs. Chen always gets a human voice.

MapleCare routes VIP calls to your on-call scheduler with full context — the caller's history, the open shift, the care plan, the last three conversations.

Your agency decides who counts as VIP. Clinical escalations, sensitive family situations, final judgment calls — we never override that. The AI doesn't try to handle what it shouldn't.

TRUST THROUGH TRANSPARENCY

Every decision is logged and searchable.

Every message MapleCare sends, every call it answers, every match it proposes — logged and searchable. Escalations to your team arrive with complete chronology.

No black box. No "the AI did something and we're not sure what." You see exactly what MapleCare saw, what it said, and why.

Home care is the most human service there is.
Our architecture reflects that.

See how the trust architecture actually runs.

We'll walk you through real agency scenarios — not a slide deck.

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