Terms of service.

The MapleCare website is provided for informational purposes. Nothing on this website constitutes a binding offer, commitment, or quote. Pricing, capabilities, and timelines shown are subject to change until confirmed in a written agreement. Platform terms of use are governed by the customer agreement you receive at the time of onboarding.

You must be at least 18 years old to use the Services. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to both you and that organization.

If you create an account, you are responsible for keeping login credentials confidential and for all activity that occurs under your account. Notify us immediately at hello@maplecare.ai if you suspect unauthorized access.

MapleCare operates an SMS messaging program (“Program”) over which transactional and operational messages are sent to people who opt in. By providing your mobile number on a MapleCare form and checking the SMS-consent box (or otherwise providing affirmative opt-in), you agree to the following terms.

3.1 Consent

You expressly consent to receive recurring autodialed text messages from MapleCare at the mobile number you provide. Consent to receive messages is not a condition of purchase of any product or service. Message frequency varies based on the use case.

3.2 Types of messages

Messages may include: demo confirmations and reminders, account and onboarding notifications, scheduling and shift-related operational alerts (for customer agencies and their authorized staff), two-factor authentication codes, and customer-support replies. We do not send marketing or promotional messages without separate, explicit consent.

3.3 Message and data rates

Standard message and data rates from your wireless carrier may apply. MapleCare is not responsible for any carrier charges incurred.

3.4 Opt-out

You may cancel the SMS service at any time by replying STOP to any message. After you reply STOP, you will receive a single confirmation message that you have been unsubscribed; you will not receive further messages from us. To re-subscribe, sign up again as you did initially or contact hello@maplecare.ai.

3.5 Help

For help, reply HELP to any message or email hello@maplecare.ai.

3.6 Carriers and delivery

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, Virgin Mobile, and other major U.S. carriers. T-Mobile is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. We make no guarantee that messages will be delivered to your device, as delivery is subject to effective transmission by your wireless carrier and is outside of our control.

3.7 Privacy of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subprocessors that support our messaging program (for example, Twilio for message delivery) is permitted solely to operate the Program. Mobile opt-in data and consent are not shared with any other third parties under any circumstances. See our Privacy Policy for full details.

You agree not to:

• use the Services to violate any law or third-party right;
• attempt to interfere with, disrupt, or gain unauthorized access to the Services;
• reverse engineer, scrape, or copy the Services except as permitted by law;
• send unsolicited messages, spam, or content that violates carrier rules;
• use the Services in any way that misleads recipients about the origin of a message or impersonates another person or organization.

The Services, including all content, software, and trademarks, are owned by MapleCare or its licensors and are protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose, subject to these Terms.

MapleCare is an AI-native platform. AI-generated outputs (including suggested caregiver matches, draft messages, transcribed notes, and surfaced compliance reminders) are produced to support human decision-making, not to replace it. AI outputs may contain errors, omissions, or biases.

You are responsible for reviewing AI outputs before relying on them and for ensuring your use of the Services complies with all applicable laws — including employment, anti-discrimination, consumer-protection, recording-consent, and healthcare-adjacent regulations. MapleCare disclaims liability for decisions you make based on AI outputs, including but not limited to hire/no-hire decisions, client-care decisions, and communications sent to caregivers, clients, or referral partners.

MapleCare is a software platform. We are not an employer, joint employer, or staffing agency for any caregiver, applicant, or staff member managed in or through the Services. The customer agency is solely responsible for employment decisions, wages, benefits, working conditions, supervision, and compliance with applicable employment, immigration, and labor laws. Nothing in these Terms creates a partnership, joint venture, or employment relationship between MapleCare and any customer agency or its personnel.

In connection with the Services you may receive information about MapleCare that is non-public, including pricing terms, product roadmaps, technical implementation details, and unreleased features (“Confidential Information”). You agree to use Confidential Information only to the extent necessary to use the Services, to protect it with the same care you use for your own confidential information (and no less than reasonable care), and not to disclose it to third parties without our prior written consent. Obligations under this section survive termination of these Terms.

MapleCare may create and use aggregated and de-identified data derived from your use of the Services for the purpose of operating, improving, and benchmarking the Services. Aggregated and de-identified data does not identify you or any individual and is treated as MapleCare’s data. We will not attempt to re-identify such data and will require any recipient to do the same.

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, MapleCare disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

To the maximum extent permitted by law, MapleCare and its officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Services. In no event will our aggregate liability exceed the greater of (a) one hundred U.S. dollars ($100) and (b) amounts paid by you to MapleCare in the twelve (12) months preceding the event giving rise to liability.

You agree to indemnify and hold MapleCare harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or applicable law. You may stop using the Services at any time. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) will survive.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising under or relating to these Terms will be resolved exclusively in the state or federal courts located in California, and you consent to personal jurisdiction in those courts. Each party waives any right to a jury trial.

Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by events beyond reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, pandemics, government action, labor disputes, internet or telecommunications failures, or third-party service outages.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. No waiver is effective unless in writing and signed by an authorized representative of MapleCare. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.

These Terms — together with our Privacy Policy and any customer agreement, order form, or Data Processing Agreement we sign with you — constitute the entire agreement between you and MapleCare regarding the Services and supersede any prior or contemporaneous understandings.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Continued use of the Services after a change constitutes acceptance of the updated Terms.

Questions about these Terms:

• Email: hello@maplecare.ai