MapleCare02 · FRONT OFFICE
Never miss another
new-client call.
A full-time AI receptionist that answers every call and text, 24/7, including after hours. It captures every new-client inquiry, handles the routine, and hands off to your team with full context when needed.
Emma: Hi, no clock-in yet for your 8:00 shift. All good?
Caregiver: Running a little behind, I’ll clock in at 8:20.
Emma: No problem, I’ll update everyone. Don’t forget to clock in when you reach the client’s home…
A caregiver texted that they’re running late for their 8:00 AM shift. Emma updated the scheduler and the client, and reminded them to clock in on arrival.
- Who needs care:
- Mother, 78, lives alone
- Situation:
- Recent fall, needs daily help
- Payor source:
- Private pay
- Referral source:
- Found us on Google
A prospective client called after hours about care for her mother. The receptionist captured the full inquiry, answered their questions, and scheduled a care-team callback.
HOW IT WORKS
Every caller handled. Your team looped in only when needed.
New clients, existing clients, caregivers, vendors, referral sources. Connected to your EHR, the receptionist knows who's reaching out and their scheduled shifts, so every conversation is handled in full context.
Every client, answered in context.
It could be a prospective client asking about care, or an existing client checking on a shift.
- Captures the full new-client inquiry
- Recognizes existing clients from your EHR
- Answers from their schedule and care details
- Books a team callback, or connects a person
- Who needs care:
- Mother, 78, lives alone
- Situation:
- Recent fall, needs daily help
- Payor source:
- Private pay
- Referral source:
- Found us on Google
A prospective client called after hours about care for her mother. The receptionist captured the full inquiry, answered their questions, and scheduled a care-team callback.
It follows your workflow, not the other way around.
Fully customizable to your rules, escalation paths, and playbook. Name the agents, set the process once, and the receptionist follows your workflow exactly, no new system for your team to learn.
HEAR IT
Hear how the AI agent handles the real calls.
Real conversations, handled end to end. Press play on any call, the caller's human, pauses and all.
Emma’s actions
Actions appear here as the call happens.
Never miss another new client.
See the AI receptionist handle a real call and text in a live walkthrough, tailored to your agency and EHR.