MapleCareAI RECEPTIONIST
Every call answered, qualified, routed.
No caller reaches a voicemail during business hours. After-hours calls are triaged — urgent routes to on-call, the rest gets a structured summary waiting for you in the morning.
03 · CAPACITY
Your AI Operator.
Five jobs. 24/7.
One teammate doing five jobs at once — escalating to humans only when judgment is required.
THE FIVE JOBS
Five jobs, one Operator.
Each of these is a product category on its own. We built them together because the context from one feeds the next.
PROACTIVE SHIFT MONITORING
Every shift watched. Problems caught early.
MapleCare polls your EHR continuously — clock-ins, clock-outs, gaps. When something looks wrong, we're already on it before your scheduler sees it.
SHIFT FINALIZATION
Clock-outs verified. Notes reconciled. Records locked.
What used to be a Monday-morning cleanup becomes a closed loop by shift end. Payroll-ready data, every time.
CALLOUT HANDLING
Coverage found in minutes — with your scheduler's context.
Elicits the nuance that's not in the EHR (Mrs. Chen's preferences, pairing conflicts, client warmth), then works the bench until the shift is covered.
AFTER-HOURS OPERATIONS
24/7 coverage. Human escalation for VIPs and emergencies.
Your team gets to sleep. MapleCare handles the rest of the night — and hands off clean, complete context the moment a human is needed.
WHY ONE OPERATOR, NOT FIVE TOOLS
The AI that answered the call is the same one that finds the coverage.
The monitor that caught the missed clock-in is the same one that reconciles it at end-of-shift. Context compounds — and five disconnected tools can't compound anything.
Get your nights back.
See your AI Operator handle real agency scenarios in a live walkthrough.